Specialist Practice Management Support
Your Expert Partner in Specialist Practice Operations
Overcomplicated workflows and inefficient systems put unnecessary pressure on your specialist clinic. We don’t take over your administration – we empower your team to master it.
Through flexible, ad-hoc guidance, we analyse your current operations, identify hidden bottlenecks, and provide actionable solutions to streamline your daily workflows.
Whether you need to upskill new hires or optimise how seasoned pros utilise clinical software like Xestro, Gentu or Genie, we provide the targeted training your staff needs to work with absolute confidence and proficiency. Think of us as your on-call operational experts, available whenever you need to elevate your practice’s performance.
Our services are available remotely Australia-wide, with dedicated on-site support available across Greater Brisbane (upon request).
Admin and Billing Training
Billing inaccuracies, privacy oversights, and the increasing scrutiny of Medicare audits pose significant risks to any specialist clinic. Our targeted training equips your administration team with the specialised knowledge to navigate these complexities. We deliver practical, real-world education covering:
Build a Confident Admin Team
- Patient Confidentiality: Master the legal and ethical requirements of the Privacy Act, secure data handling protocols, and professional patient communication.
- Medicare Compliance: Move beyond basic billing to truly understand MBS rules and exceptions. We cover strict Medicare compliance, including navigating recent legislative updates and new Assignment of Benefit requirements, ensuring your claims are legally sound and processed accurately.
- Informed Financial Consent (IFC): Equip your front desk with the confidence to clearly communicate fee structures, out-of-pocket costs, and estimates prior to treatment, ensuring complete transparency and protecting your practice's bottom line.
- Private Health Fund billing and ECLIPSE: Demystify the health fund landscape. We train staff on seamless ECLIPSE billing, inpatient claims, and how to effectively explain "No Gap" and "Known Gap" schemes to patients.
- Fee Schedule Management: Learn to understand, update, and apply all practice fee schedules including Private, DVA, WorkCover, and third-party insurers with absolute consistency.
Billing & Debtor Management
- Proactive Gap Collection: Shift your practice away from chasing debts. We train staff on best practices for upfront fee collection and securing out-of-pocket payments prior to surgical admissions or complex consultations.
- Complex Claim Resolution: Confidently untangle multi-item surgical claims, the multi-procedure rule, and fund-specific restrictions that commonly trigger automatic rejections.
- Investigate & Understand: Learn to interpret rejection codes and determine exactly how to resolve them.
- Correct & Resubmit: Confidently fix the claim within your software and resubmit it correctly.
- Build a Process: Create simple, repeatable processes to reduce the same rejections from happening again, turning lost revenue into reliable cash flow.
- Aged Debtor Recovery: Implement structured follow-up routines to chase down old, ignored, or stubborn health fund rejections before they age out of claimable limits.
Comprehensive Practice Health Check
Streamline Operations, Support Staff, and Secure Revenue
Specialist practices often find themselves working harder than necessary to maintain daily operations. Frequently, workflow inefficiencies are not a staffing issue – they are a systems issue. When software and daily procedures are not fully optimised, it places unnecessary pressure on the front desk.
The Practice Health Check offers a collaborative, supportive review of daily clinic operations. Working alongside your administrative team to analyse how the clinic functions behind the desk, we identify clear opportunities to reduce administrative friction and make day-to-day work easier.
What the Audit covers
- Software Utilisation: Ensuring the practice is getting the absolute most out of clinical software (whether it is Xestro, Genie, Gentu, or others), identifying ways to automate repetitive tasks and simplify data entry.
- Workflow Efficiency: Streamlining day-to-day administration to reduce the manual burden on staff, allowing them to focus on what matters most - patient care.
- Billing & ECLIPSE Optimisation: A review of billing cycles to ensure items are captured effortlessly, smoothing out the claims process and naturally reducing the likelihood of rejections.
- Secure Messaging: Ensure optimal operation of Medical-Objects, HealthLink, and all vital communication channels.
- Results Imports: Establishing reliable connections for pathology and radiology downloads.