Expert Medical Practice Management for Specialist Practices
With over 25 years of experience, we provide comprehensive medical practice management tailored to your needs. From streamlining workflows to improving efficiency, our consulting helps you achieve smoother daily operations. Whether you need clinical process improvement or private practice support, we are your trusted partner in Brisbane and across Australia.
Specialist Practice Management Support & Solutions
Practice Management - Your On-Call Specialist Practice Efficiency Expert
Feeling stuck with inefficient systems or needing support for your admin team? Our goal isn’t to take over your admin — instead, we focus on making it better.
Through flexible, ad-hoc guidance, we help your specialist practice run more smoothly. In addition, our tailored education empowers your team to handle tasks with greater confidence.
We also provide targeted training for your staff, covering everything from new hires to seasoned pros – to ensure they are confident and proficient (including full use of software like Genie/Gentu/Xestro). We analyse your current processes, identify bottlenecks, and provide clear, actionable guidance to streamline your workflows. Think of us as your expert partner, available for ad-hoc projects and training whenever you need to elevate your practice’s performance.
Our services can be provided in-person or remotely.
Admin and Billing Training
Build a confident & compliant Medical Admin Team
Mistakes in billing and privacy breaches are two of the biggest risks in a specialist practice. Our targeted training program empowers your staff with the critical-knowledge and confidence to navigate these complex areas. We provide practical, real-world education covering:
- Patient Confidentiality: Master the legal and ethical requirements of the Privacy Act, secure data handling, and professional patient communication.
- Medicare & MBS: Move beyond basic billing to truly understand MBS item numbers, rules, exceptions, and how to correctly process claims to minimise rejections.
- Private Health Funds: Demystify the health fund landscape, including ECLIPSE, inpatient billing, and the clear explanation of “no-gap” and “known-gap” schemes to patients.
- Fee Schedules: Learn to manage, update, and apply all practice fee schedules (Private, DVA, WorkCover) accurately and consistently.
- Troubleshooting Rejections: A rejected claim isn’t a dead end – it’s a problem to be solved. We train your staff to stop being afraid of the rejections list and instead become proactive problem-solvers. This hands-on guidance teaches them how to:
- Investigate & Understand: Quickly read and interpret the cryptic rejection codes from Medicare and health funds.
- Identify the Root Cause: Systematically find the source of the error – whether it’s a patient data mismatch, an invalid referral, an incorrect item number, or a health fund rule.
- Correct & Resubmit: Confidently fix the claim within your software and resubmit it correctly.
- Build a Process: Create simple, repeatable processes to reduce the same rejections from happening again, turning lost revenue into reliable cash flow.
